Cancellation Insights 2.0 Learn More

How it works

Organize feedback

Start collecting insights in minutes

With our drop-in form, you can start collecting cancellation reasons within minutes. Edit, add or remove reasons as you improve the product and grow your company.

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Use emails to instantly collect reasons in one click

Get up and running in no time. Personalized emails are sent to everyone who cancels their subscription. They can pick one reason and share additional feedback on the thank you screen.

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Seamless Customer Experience

Capture fresh feedback right in the cancellation process

Embed the fully customizable in-app widget for even more convenient collection of cancellation reason. You can also use a combination of email and in-app widget to capture the maximum amount of cancellation reasons and feedback.

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Powering some of the most exciting startups in the world

Understand The Why

Understand what to focus on next

Which missing features are costing you the most customers? Are your infrastructure efforts reducing churn? Which competitors are costing you the most money? Cancellation Insights can track all of that and more!

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Automatically follow up on each cancellation

Send automated follow up emails based on the reason for cancellation. Offer discounts to come back, schedule phone calls and send personalized messages so you learn even more about your churn.

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Increase Retention

Reduce churn and build better products

See results in your MRR with customers who reactivate their subscriptions after follow up email or requested product update.

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Cancellation Insights is a $50/month add-on feature to your core subscription.

First 10 insights are free.
No matter how many insights you collect after that, $50/month is all you'll pay.

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