Join the growing movement of SaaS companies retaining more customers
Is the clunky, overpriced customer messaging tool you're using today honestly worth it?
We built Messaging because we were sick and tired of paying too much for software we used too little of. We wanted to get back to a lightweight tool that does just what you need, and then price in a way that won't make you cringe every month when you look at your bill.
Build your own? Never worth it!
Costs thousands upon thousands to build and maintain
Wastes your developers' time on something they shouldn't be building
Other messaging tools are just too expensive and bloated today
Let's face it, who likes being charged per user?
You shouldn't have to delete contacts every month for a tool you're not even fully utilizing
Lightweight customer messaging specially designed for SaaS
Trigger behavior-based messages, setup campaigns based on lifecycle, create targeted segments, and engage customers with contextual, relevant offers.
Create targeted segments based on behavior and profile
With Messaging, you can now create segments based on which plan a user is on, whether they're monthly or annual, active or cancelled, their LTV, and other valuable attributes that were previously impossible, or at best, extremely difficult to pipe in. Combine that with user behavior and events (coming soon), and you've got the perfect mix of lifecycle emails.
Get started with pre-built templates or craft your own
Who likes starting from scratch? Messaging comes with pre-built templates so all you have to do is fill in the blanks, give it a splash of personality, and flip the switch. Boom! You're a messaging genius in a matter of minutes.
Put sophisticated ongoing campaigns on autopilot
Trigger automated campaigns to send the right message, at the right time, to the right person. For real. Welcome & onboarding, activation, trial expiration, new customers sequence, win back cancelled customers, upsell or cross-sell, switch from monthly to annual — all at your fingertips.
Send one-off messages for an announcement or special promotion
Make an announcement, promote new features, apologize for a bug, or just say hi! One-off messages are included at no extra charge.
Example campaigns in Messaging
Trial pre-expiration notification
Trial post-expiration sequence
New customer welcome
Monthly to annual upgrade
Ask for referral
Net Promotor Score survey
New feature announcement
Looking for a more affordable customer messaging tool? Companies are already slashing their bill in half (or more)
There’s no need to overpay for a clunky messaging tool you’re not even fully utilizing. Messaging was designed specifically for SaaS companies looking for a lightweight and affordable alternative.
Currently, you can only message the "billing user" of an account (AKA the account owner) but we do have plans to support messaging everyone on an account in the near future.
What kind of messages can I send?
We're firm believers that email is still the best way to get ahold of your users and customers, so that's the primary messaging method today. If you'd like other methods (in-app messages, popups, chat, etc) please get in contact with us and we'd love to learn more about what you need.
Are there any limitations to how I can trigger messages?
Event and behavioral data is currently not supported, but will be implemented in the near future. All billing data and subscription events are available as triggers today (and that's a lot!).
Can you help me migrate from my previous customer messaging tool?
Yes! We’re always available to help troubleshoot, answer questions, provide a second pair of eyes, or hop on a call.