Cancellation Insights
Learn why your customers cancel, calculate lost revenue by cancellation reason, and send automated emails to bring customers back.
How it works
-
Customer initiates cancellation
-
Cancellation form collects reason in email or in-app
-
Dashboard identifies trends and focus points for your business
-
Automate personalized follow-up emails by cancellation reason
-
Reduce churn and win back lost customers
Start collecting insights in minutes
With our drop-in form, you can start collecting cancellation reasons within minutes. Edit, add or remove reasons as you improve the product and grow your company.
Start free trialUse emails to instantly collect reasons in one click
Get up and running in no time. Personalized emails are sent to everyone who cancels their subscription. They can pick one reason and share additional feedback on the thank you screen.
Start free trial
Capture fresh feedback right in the cancellation process
Embed the fully customizable in-app widget for even more convenient collection of cancellation reason. You can also use a combination of email and in-app widget to capture the maximum amount of cancellation reasons and feedback.
Start free trialPowering some of the most exciting startups in the world
Understand what to focus on next
Which missing features are costing you the most customers? Are your infrastructure efforts reducing churn? Which competitors are costing you the most money? Cancellation Insights can track all of that and more!
Start free trial
Automatically follow up on each cancellation
Send automated follow up emails based on the reason for cancellation. Offer discounts to come back, schedule phone calls and send personalized messages so you learn even more about your churn.
Start free trialReduce churn and build better products
See results in your MRR with customers who reactivate their subscriptions after follow up email or requested product update.
Start free trial
Cancellation Insights is a $50/month add-on feature to your core subscription.
First 10 insights are free.
No matter how many insights you collect after that, $50/month is all you'll pay.
- ✔︎ Unlimited number of insights
- ✔︎ Email questionnaire
- ✔︎ In-app questionnaire
- ✔︎ Follow-up emails
- ✔︎ Detailed analytics