Cancellation Insights
Learn why your customers cancel, calculate lost revenue by cancellation reason, and send automated emails to bring customers back.
“The Cancellation Insights feature is a no-brainer. It replaced our in-house solution in less than an hour, and it provides exactly the insights we need.”
Ben Bartling, Zoomshift
Customer initiates cancellation
Cancellation form collects reason in email or in-app
Dashboard identifies trends and focus points for your business
Automate personalized follow-up emails by cancellation reason
Reduce churn and win back lost customers
Organize feedback
Start collecting insights in minutes
With our drop-in form, you can start collecting cancellation reasons within minutes. Edit, add or remove reasons as you improve the product and grow your company.
Get Started Today
Use emails to instantly collect reasons in one click
Get up and running in no time. Personalized emails are sent to everyone who cancels their subscription. They can pick one reason and share additional feedback on the thank you screen.
Seamless Customer Experience
Capture fresh feedback right in the cancellation process
Embed the fully customizable in-app widget for even more convenient collection of cancellation reason. You can also use a combination of email and in-app widget to capture the maximum amount of cancellation reasons and feedback.
Understand The Why
Understand what to focus on next
Which missing features are costing you the most customers? Are your infrastructure efforts reducing churn? Which competitors are costing you the most money? Cancellation Insights can track all of that and more!
Keep Learning More
Automatically follow up on each cancellation
Send automated follow up emails based on the reason for cancellation. Offer discounts to come back, schedule phone calls and send personalized messages so you learn even more about your churn.
Increase Retention
Reduce churn and build better products
See results in your MRR with customers who reactivate their subscriptions after follow up email or requested product update.
