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You may have noticed some exciting things happening here at Baremetrics. If you’ve seen our recent articles on AWS migration, the updated stripe integration, and the acquisition of Forecast+, it will come as no surprise to you that our team is getting pretty busy!
Baremetrics has hired a bunch of new teammates to make sure we’re taking care of our customer’s needs on time.
Bringing value to our customers is our number one priority, and our incredible teammates are the key to making sure we get that done. We’ve added people to every Baremetrics department, and quickly!
We’re excited to give you all the details of our growing team, and to introduce everyone. If you ever need anything, reach out to us and we’ll be ready to chat!
Make more with Baremetrics
Our philosophy has always been to make our customers make more. Just look at the Baremetrics dashboard and the Open Startups project to see how we try to empower founders with financial transparency.
We started as an analytics company, but are evolving into a company that enables users to ‘make more’.
Whether we are sharing regular learnings through Business Academy, helping users understand new metrics, or improving our uptime and load speeds, ‘make our customers make more’ is always at the front of our minds.
That couldn’t be truer as we hire new staff members, who provide the resources to give our users that value.
Here are the teams we want to introduce you to:
Onboarding Specialists
We’ve developed a team of 4 onboarding specialists. These are the guys on the front lines, helping new businesses connect their data and distill the insights that actually benefit them. They offer inbound support so if you have a question you need help with, let one of our onboarding specialists know at help@baremetrics.com.
Success Team
While inbound support is important, our success team is designed specifically to provide proactive support to our existing customers.
They notice the areas where customers can be making more money, provide feedback, and highlight features that users may not be utilizing to their full potential, like data augmentation, segmentation and dashboarding. Their goal is to help you proactively get ahead of your account, instead of reacting to opportunities after the fact.Afterall, 26 metrics is a lot to wrap your business around!
Got a free Baremetrics account? Don’t worry, our success team has got your back too.
Product Team
Our product team has expanded by a factor of 3!
Here’s some of the major initiatives and projects our new team members are working on:
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Migrating our infrastructure to AWS
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Updating our Stripe integration to support new features
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Integrating Forecast+'s advanced forecasting tools
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Implementation of ‘price testing as a service’
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Updating our Shopify Partners integration to support new features
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Data accuracy
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Ongoing Baremetrics updates and fixes
One of our new developers also has a famous pug. So that’s pretty important.
Marketing Team
As our product continues to expand, so does our marketing team.
Our marketing channels provide us with key insights from both current and new customers, which helps us to grow and learn. The marketing team is also instrumental in helping us share our learnings with other Saas founders and companies.
The more we learn, the more we want to give back.
Here’s some projects our new marketers are working on:
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Sharing our knowledge through regular blog posts on Founders Journey, including this one! (So meta, we know)
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Fostering our community and engaging in dialogue on our social channels (come hang out with us on Twitter & Facebook)
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Facilitating our podcast Founder Chats
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Sending regular newsletters to keep our customers informed, educated and updated
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Giving back our learnings and lessons on how to grow your startup in Business Academy.
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Attracting new customers; a key part of growing Baremetrics
Reach out to us!
We’re stoked to have you in our community! If you ever need anything, reach out to us at hello@baremetrics.com and let us know. Our team is here to help you connect data sources, build dashboards, and make sure you make more from your data. We also appreciate photos of your dogs.
