Time to Value (TTV)

What is Time to Value (TTV)?

Time to Value (TTV) is the amount of time it takes for a new customer to experience the core benefit of your product after signing up. In SaaS, that clock starts the moment someone begins a free trial or becomes a paying customer.

Your goal? Get that first value delivered fast.

Reducing Time to Value helps you activate users faster, improve retention, and create loyal, long-term customers.

Ready to shorten your Time to Value?

Why Time to Value Matters in SaaS

In the world of SaaS, you’re never far from losing a customer. Customers can churn with a single click. And the onboarding period is your most vulnerable window. If customers don’t see value quickly, they’re gone. Once you’ve convinced your customers to purchase or sign up for a free trial, you have a limited amount of time to show value before they churn. No one wants to spend much time or effort setting up and learning a product that might not even do what it says on the can.

TTV is your defense against that.

A long Time to Value causes friction and frustration. A short Time to Value builds momentum, confidence, and trust. In today’s product-led world, where tools are cheap, swappable, and abundant, you don’t just need to sell the value. You need to deliver it, fast.

Back when companies purchased perpetual licenses and spent months on implementation, TTV was less urgent. Customers were willing to wade through the “trough of disillusionment” following a purchase because there was already a large sunk cost in the deployment. With SaaS, customers expect results within hours or days. If they don’t see it, they’ll leave.

Want to see your metrics in real-time - no setup delays? Start your free trial today and get value in minutes, not months.

What Does “Value” Mean?

We don’t want to get existential here... but we kind of have to. To measure Time to Value (TTV), you first need to define what “value” actually means, and not from your perspective, but from your customer’s.

Value is the first meaningful outcome a customer expects from your product. It’s not setup. It’s not logging in. It’s not poking around your dashboard. It’s the moment something in their workflow actually improves.

Think: “How will this tool make my life better or easier?”

For example:

• An e-commerce merchant using a conversion tool isn’t impressed by dashboards. They want to see an increase in average order size.

• A sales rep using a scheduling app doesn’t care about calendar aesthetics. They want to see booked meetings.

Even if your product has great UX, fast support, or slick onboarding, if it hasn’t delivered the expected outcome, the customer is still in the waiting room of value: impatient, unsure, and at risk of walking out.

If you're serious about shrinking TTV (and you should be), your internal definition of value has to match your customers’. Get aligned, get focused, and build your onboarding around delivering that first win, fast.

Here are a few real-world examples of Aha! moments from SaaS companies:

• Dropbox: When a user uploads and shares their first file

• Calendly: When someone books a meeting through the user's link

• Slack: When a message is sent in a shared channel

• Notion: When a template is used or shared

• Loom: When the first video is recorded and shared

Each of these events signals that the product has delivered its intended value.

How to Measure Time to Value

The basic formula is simple:

TTV = Date of First Value – Date of Signup

But to track it effectively, you’ll need:

1. A clear definition of what “first value” is for your product

2. Product analytics to track user actions (tools like Mixpanel, Amplitude, or Segment can help)

3. Cohort analysis to see how TTV changes over time or between user types

Tip: Start by identifying which actions correlate with long-term retention. That’s probably your Aha! moment.

How to Reduce Time to Value in SaaS

Reducing Time to Value is all about helping customers experience the value of your product as quickly and effortlessly as possible. The faster they get to that first meaningful win, the more likely they are to stick around, convert from a trial, or expand their usage.

Identify Your Aha! Moment

Start by defining your product’s Aha! moment; the first action a user takes that delivers real, tangible value. For Baremetrics, it’s when real-time MRR data appears in the dashboard.

If you’re not sure what your Aha! moment is, talk to customers, dig into funnel and usage analytics, and look for the action that most strongly correlates with long-term engagement.

💡 AppCues has written a really detailed guide
to finding your Aha! moment that’s worth checking out.

Streamline the Onboarding Experience

Once you know your Aha! moment, your goal is to help users reach it as quickly and smoothly as possible. Onboarding should remove confusion, not add to it. That means:

• Using in-app tours to highlight key actions

• Providing progress checklists that guide users through setup

• Leveraging smart defaults to minimize decision fatigue

• Offering tooltips or contextual help for more complex steps

Think of onboarding as a guided path, not just a welcome mat.

Offer Hands-On Help Where Needed

Some SaaS products are too complex for users to go at it alone. If your product involves setup steps, configuration, or integration, hands-on support can dramatically reduce TTV.

This can include:

• Assigning a Customer Success Manager for personalized help

• Hosting onboarding webinars or offering live demos

• Providing real-time chat or co-pilot features to walk users through roadblocks

Human touch accelerates clarity, especially for enterprise or high-value use cases.

Improve Product Usability

Even the best onboarding can’t overcome a confusing product. If users can’t figure out what to do next, or worse, don’t know if they’re doing it right, they’ll bounce before they ever see value.

Invest in usability by:

• Improving UX flows and reducing unnecessary steps

• Ensuring buttons, labels, and settings are straightforward and intuitive

• Using tools like FullStory, Hotjar, or user interviews to spot friction points

Every second a user spends thinking, “Wait, how does this work?” is a second further from value.

Reduce Required Inputs

The longer it takes for users to input data, configure settings, or commit to setup, the more likely they are to abandon your product before they see results. To shorten TTV, look for ways to reduce the work required up front.

For example:

• Automatically import data from existing systems

• Pre-fill or suggest default settings where possible

• Allow exploration before requiring an account (like Airbnb letting users browse before logging in)

The less work it takes to get to value, the faster users will get there, and the more likely they are to stay.

Final Thoughts

Time to Value isn’t just a metric, it’s a mindset. The faster you can deliver meaningful value, the faster you can build trust, create stickiness, and scale customer success.

For SaaS companies, shortening TTV is one of the highest-leverage growth levers you have.

So ask yourself:

• Do we know our Aha! moment?

• Are we measuring how long it takes to get there?

• What’s one thing we could do this week to shorten that time?

The answers might just unlock your next wave of growth. Start your Baremetrics trial now and get instant insights into what’s working.