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Operating income is essentially the money left over after you deduct all direct and indirect expenses from net revenue. It is one of the many totals that might be shown on the income statement, depending on the level of detail of the income statement.
In this article, we will explain operating income and how it is calculated. We’ll also look at what is and is not included in the calculation, how it differs from other totals, and why it is important. Once you get a handle on these traditional measures of profitability, check out Baremetrics to get your SaaS metrics.
Baremetrics is a business metrics tool that provides 26 metrics about your business, such as MRR, ARR, LTV, total customers, and more. Check out what the MRR graph looks like right here:
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How do you calculate operating income?
Operating income is an official Generally Accepted Accounting Principles (GAAP) measure of a company’s financial health. It has several main components, but it can be summarized as follows:
Operating Income = Gross Profit – Operating Expenses
Gross margin is how much money is left over when you deduct the cost of goods sold (COGS) from net revenue:
Gross Profit = Net Revenue – COGS
Net revenue is how much revenue is left over after you remove returns, refunds, discounts, etc. from revenue:
Net Revenue = Revenue – (Returns + Refunds + Discounts)
So what does all this mean? Operating income is simply the amount of money you have made after all direct and indirect expenses are deducted.
Direct costs are expenses that are directly related to the sale of a product or service. These expenses are usually grouped together as COGS and reported separately from other expenses on the income statement directly following revenue.
Indirect costs are the expenses used to run the larger business operations and therefore usually called operating expenses. These include cash expenses, as such rent, utilities, and payroll, as well as non-operating expenses, namely depreciation and amortization (for tangible and intangible assets, respectively). However, note that operating income does not include taxes or interest, which is why it is often confused with EBIT discussed below.
While there are other ways to calculate operating income, let’s get some definitions down first to make them more understandable.
What are the components of operating income?
Operating income is calculated with three main components. The first is net revenue.
Revenue (or Sales): Revenue is found at the very top of the income statement. It is the sum of all money earned by the company during its core business processes. For a SaaS subscription business, this would include all the money earned from monthly and annual subscriptions that occurred during the period covered by the income statement, as well as add-ons, usage fees, etc.
Net Revenue: From revenue (sometimes called gross revenue) there are certain deductions that are not exactly expenses and come before expenses are listed on the income statement. These deductions include discounts offered to customers or refunds from canceled services or defective products. Once these deductions have been made, the remaining value is the net revenue.
The other two items are the expenses deducted from the net revenue: COGS and operating expenses.
Cost of Goods Sold (COGS): COGS commonly follows the revenue on the income statement. Net revenue minus COGS is gross margin. COGS is the total cost of a company’s products or services, and it is also referred to as the cost incurred to manufacture goods or services. COGS only includes the direct costs of producing your service.
Operating Expenses: These are the expenses generated by a company’s core business activities. Operating expenses include payroll, utilities, rent, pension contributions, and sales commission.
Since we are going compare operating income to a couple other measures of a company’s profitability below, let’s add a few more definitions here:
Depreciation: Depreciation is a method for spreading the cost of a long-term tangible asset over its useful life. Depreciable assets can include buildings, equipment, office furniture, vehicles, land, and machinery. Note that which assets can be depreciated depends on local tax codes.
Amortization: Amortization is a system for spreading the cost of an intangible asset over the course of its useful life. Amortizable assets can include patents and trademarks, franchise agreements, proprietary processes, and the cost of issuing bonds to raise capital.
Taxes: Taxes are calculated based on a business’s revenue less all tax-deductible expenses.
Interest: The interest expense is the amount of money spent to service a loan. Conversely, a company may receive interest on the money they have in the bank.
Gains: Gains are the results of positive financial events not related to the company’s core activities. Gains indicate the amount of money gained by the company from one-off events. They can include the sale of an operating segment. For example, Baremetrics recently sold Intros for $100,000. Gains can also come from selling off unproductive assets or assets that have reached the end of their useful life such as old vehicles, unused land, etc.
Losses: Losses are the results of negative financial events not related to the company’s core activities. Losses indicate the amount of money the company lost from such one-off events as settlement of a lawsuit or a loss due to a stock trade.
With these further definitions down, we can now compare operating income to several other totals you might find on the income statement. However, for a SaaS business, this is only the start of your financial analysis.
Baremetrics provides an easy-to-read dashboard that gives you all the key metrics for your business, including MRR, ARR, LTV, total customers, and more directly on your Baremetrics dashboard. Just check out this demo account here.
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Sign up for the Baremetrics free trial and start seeing more into your subscription revenues now.
What are the other measures of a company’s profitability?
Gross Profit: Gross profit is simply net revenue minus COGS.
Gross Profit = Net Revenue – COGS
Gross Profit Margin: Gross profit margin is the gross profit turned into a ratio or percentage.
Gross Profit Margin = (Net Sales – COGS)/Net Sales
Note that, to show this as a percentage, as is common, you can multiply the ratio by 100.
EBIT (or Operating Earnings): This is a non-GAAP measure of a company’s financial performance. It tells you how much the company has made before subtracting interest and taxes. It differs from operating income because it includes all the gains and losses, i.e., non-operating profit and expenses, respectively, as well.
EBIT = Net income + Interest + Taxes
To see the difference more clearly, look at this comparison equation:
Operating income = Operating Revenue – Operating Expenses = EBIT – Non-Operating Profit + Non-Operating Expenses
EBITDA: This is another non-GAAP measure of profitability. In addition to not including interest and taxes, EBITDA subtracts non-cash expenses, i.e., depreciation and amortization, as well. This can give you an idea of the true profitability of the period since depreciation and amortization are accounting expenses only.
EBITDA = Net income – (Interest + Taxes + Depreciation + Amortization)
As a comparison, we can look at how EBIT and EBITDA relate to each other:
EBIT = Net income + Interest + Taxes = EBITDA – (Depreciation + Amortization)
Net Income: Net profit (or loss) is the amount of money your company finally earned (or lost). It comes at the very bottom of the income statement and is net of everything including COGS, gains and losses, cash and non-cash expenses, interest on your loans, and taxes.
Net Income = (Net Revenue + Gains) – (Expenses + Losses)
All of these different measures are important. They tell you different things about your company, but they are also used by all the outside business people you deal with while building, running, and expanding your company. Accountants, auditors, potential investors, bankers, tax authorities, etc. will be interested in some or all of these measures when assessing the health of your business, how much you owe in taxes, your creditworthiness, or how to evaluate the value of your company for an investment.
Operating income example
Let’s see if we can calculate all of these different measures based on the information in the table below (following conventions, the negative numbers are in brackets for clarity):
|
Item |
Value |
Item |
Value |
|
Revenue |
20,000 |
Amortization |
(300) |
|
Returns, Refunds, and Discounts |
(1,000) |
Interest Paid |
(500) |
|
Costs of Goods Sold |
(4,000) |
Taxes |
(3,000) |
|
Rent |
(1,000) |
Sale of Platform |
10,000 |
|
Payroll |
(2,000) |
Settlement of Lawsuit |
(5,000) |
|
Depreciation |
(1,000) |
Let’s start from the top with net revenue. We can see that revenue is $20,000 and the returns, refunds, and discounts total $1,000. That gives us a net revenue of $19,000.
With the COGS of $4,000, we can get a gross profit of $15,000. As a percentage, this leaves us with a very robust gross profit margin of approximately 79%.
Next, we need to total up all the expenses (excluding interest and taxes) to get the total indirect expenses of $4,300. Subtracting this value from the gross profit gives us and operating income of $10,700.
Adding in the gains and losses, shown as the sale of a platform and settlement of a lawsuit, respectively, we can get an EBIT of $15,700.
If we then remove the depreciation and amortization, we are left with an EBITDA of $17,000.
Finally, we can sum up everything to get a net income of $12,200.
In a SaaS business, these measures are not enough. There are many other metrics that need to be tracked.
Baremetrics brings you metrics, dunning, engagement tools, and customer insights. Some of the things Baremetrics monitors are MRR, ARR, LTV, the total number of customers, total expenses, quick ratio, and more.
FAQs
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What is operating income and how is it different from net income?
Operating income is the profit remaining after subtracting both direct costs and operating expenses from net revenue, before interest and taxes are accounted for.
Net income, by contrast, deducts everything, including interest payments, taxes, one-off gains, and losses. This makes operating income a cleaner measure of how efficiently your core business runs day to day. For SaaS founders, that distinction matters: a business can show strong operating income while still recording a net loss if it carries significant debt or tax obligations. The formula is: Operating Income = Gross Profit minus Operating Expenses. Think of it as the profitability of the engine, not the entire vehicle. -
How do you calculate operating income for a SaaS subscription business?
To calculate operating income for a SaaS business, subtract your cost of goods sold and all operating expenses from net revenue, excluding interest and taxes.
Start with gross revenue from subscriptions, usage fees, and add-ons. Deduct refunds, discounts, and cancellations to arrive at net revenue. Then subtract COGS, which for most SaaS companies includes hosting, support, and infrastructure costs, followed by operating expenses like payroll, rent, and utilities. The result is your operating income. Unlike traditional businesses, SaaS companies must also track subscription-specific metrics like MRR, churn rate, and LTV alongside operating income to get a full picture of financial health. Baremetrics surfaces those recurring revenue metrics automatically, alongside your standard income statement inputs. -
What is the difference between operating income, EBIT, and EBITDA?
Operating income, EBIT, and EBITDA are three related but distinct profitability measures that each exclude a different set of items from net income.
Operating income is a GAAP measure that excludes interest and taxes but also excludes non-operating gains and losses such as asset sales or lawsuit settlements. EBIT adds those non-operating items back in, making it slightly broader. EBITDA goes further by also removing depreciation and amortization, giving a view of cash-generative profitability before non-cash accounting charges. For subscription businesses evaluating fundraising readiness, investors often ask for EBITDA to strip out accounting noise, while operating income is more useful for internal efficiency benchmarking. -
Why does operating income matter for SaaS founders raising funding?
Operating income signals to investors how efficiently your subscription business generates profit from its core operations, independent of financing decisions or tax structures.
During due diligence, investors and bankers use operating income to assess scalability: can the business grow revenue without costs growing proportionally? A rising operating income margin, often called operating leverage, suggests the unit economics are improving. SaaS-specific metrics like MRR growth, net revenue retention, and LTV to CAC ratio sit alongside operating income in any serious investor data room. Baremetrics makes it straightforward to pull those subscription metrics in real time, so you are not scrambling to assemble numbers when a funding conversation moves quickly. -
How does operating income relate to gross profit margin in a recurring revenue business?
Gross profit margin measures profitability before operating expenses, while operating income measures what is left after both COGS and those operating costs are deducted from net revenue.
For SaaS companies, gross profit margins are often high because the cost to deliver software at scale is relatively low. But high gross margin does not automatically mean strong operating income: a business spending heavily on sales, payroll, and infrastructure can erode a 75% gross margin down to a thin or negative operating income. Tracking both metrics together helps growth teams understand where money is being consumed and whether scaling headcount or infrastructure is justified by the subscription revenue it generates. -
What automated tools help subscription businesses reduce involuntary churn from failed payments?
Automated failed payment recovery tools retry declined transactions, send smart payment reminders, and update expired card details to recover revenue that would otherwise be lost to involuntary churn.
Involuntary churn, where subscribers leave because a payment fails rather than because they chose to cancel, is one of the most recoverable forms of revenue loss in a subscription business. Baremetrics includes a built-in feature called Recover that automatically retries failed charges on an intelligent schedule and sends targeted email sequences to subscribers with payment issues. For SaaS companies focused on protecting MRR, reducing involuntary churn through automation is often faster and cheaper than acquiring new customers to replace the lost recurring revenue. -
How can I benchmark my SaaS company's operating metrics against similar subscription businesses?
Benchmarking your subscription metrics against comparable SaaS companies helps you identify whether your churn rate, MRR growth, or gross margin is a strength or a warning sign relative to your peers.
Context transforms a number into insight: a 5% monthly churn rate looks very different depending on your price point, customer segment, and stage. Baremetrics publishes open benchmark data drawn from hundreds of SaaS companies, covering metrics like churn rate, average revenue per user, and LTV. You can filter by MRR range and business model to compare against businesses at a similar scale rather than relying on industry averages that blend enterprise and startup data together. Internal operating income figures become much more actionable when paired with that kind of external context.
