Founders Journey

A month ago we were knee deep in server issues that caused sporadic data issues, outages and performance problems for nearly every customer over the course of a full week. It was intensely...

When I hear the words “company culture” my gut reaction is generally to contort my face in some way that conveys “Ewwwwwwww”. It’s just one of those buzz phrases that gets thrown around without...

Today we’re launching the biggest update in Baremetrics history: we’re expanding our platform to support Braintree and Recurly, in addition to the Stripe support we’ve always had (with more data...

How we migrated from baremetrics.io to baremetrics.com with zero interruption or downtime In 2014 I managed to get our .com for $600 after about 11 months

Part of your job as a founder is to unify your team and help them understand and be on board with the mission. You need everyone working towards a common goal, otherwise people will jump ship at the...

It’s a common startup benefit to have a “loose” or “unlimited” vacation policy. “Take all the time off you need!” “We don’t babysit you, take off whenever you need off!” But does anyone actually take...

I got this (unsolicited) email a few weeks ago from a relatively well known investor. It stung, playing right in to my own insecurities and the imposter

You’ve plastered your job listing on every job board and social network known to man. Now comes the fun part: sifting through the hundreds or even thousands of applications. But how? How do you...

> I learned early on that there are certain things that just aren’t worth my time to research and learn the ins and outs of. Contract minutia is one of those things. For better or worse, it’s part of...

There’s a lot of talk about “work/life balance” and figuring out how to find some sort of perfect equilibrium wherein your personal life is completely divided from your work building a startup. This...

Bless our little founder hearts. We’re eternal optimists who have great intentions paired with a propensity to try things that common sense would say is a bad idea. That means we try a lot of things,...

Working remotely is a huge and sometimes uncomfortable change for folks used to working 9-to-5 in an office setting. Every remote worker has their own unique set of challenges to overcome to stay...

Failing Slow: Why One Founder Regretted Keeping His Startup Alive

We recently tried something that got us an extra $14,000 in cash in seven days. Let’s take a look at how we did it.

We recently wrote about how freemium nearly caused our business to implode. And the core of that impending implosion were scaling issues as a result of

Three months ago, we introduced a Free plan…and it nearly brought Baremetrics to its knees. Let’s take a look at what we did, how it affected our business and how it was ultimately a failure.

If a picture says a thousand words, then a 30 second video at 30 frames per second can literally say 900,000 words. That’s a lot of words! Follow along and learn how to make short videos to promote...

Churn is the silent killer of growth. It's the sieve that keeps your business from taking off. It's the reason growing a SaaS company can be such a slog. Few people realize how dramatically just a...

GIFs aren’t just for cats anymore! At Baremetrics, we use GIFs to announce and explain new features on Twitter and in Intercom. Follow along and I’ll show you, start to finish, how to make them for...

The world of insurance is, seemingly, a black hole of conflicting information and sleazy salespeople who are trying to dupe you into buying something you don’t need. And between generating some good...

The cost of building a startup continues to get cheaper and cheaper, and one of the big drivers of that is the ability to build a team of people all over the world. Building a fully remote team gives...

One of the methods that a lot of startups look to for validation is “product/market fit”, and in this article we’ll take a look at what product/market fit is, how to find out if you have...

While customer feedback is crucial to your startup, it’s also something most founders have a love/hate relationship with. How do you decide if feedback is valuable or not? How do you keep complaints...

We’ve been using Promoter.io, Zapier and Intercom to fully automate the collection of NPS scores and comments as well as initial replies to the feedback. Doing this saves a ton of time without...

I’ve struggled with what exactly it is that I do here. I’ve hired people who are each exponentially better at their craft than I ever could hope to be. So where does that leave me? I rarely make...