Founders Journey

Last week I wrote about our experience going from bootstrapped to funded, why it was good for our business and some of the things we’ve learned along the way. I mentioned there were some big shifts...

What’s it like going from a decade of bootstrapping to running a funded business? And what’s it like _transitioning_ a business that started out bootstrapped to having a pile of cash at my disposal?...

Since launching over a year ago, we’ve had the privilege of working with hundreds of businesses all around the globe. Many of them accept payments in multiple currencies, and today I’m excited to...

One of the first things I did after joining Baremetrics was get us setup with Help Scout. While working through getting it setup, I paused when I reached the satisfaction surveys, and decided not to...

Sweet baby rabbits it’s been a long time since I’ve written one of these. Four whole months. Way. Too. Long. At any rate, here we are and my how things have changed since our last Inside Baremetrics.

So, you've landed yourself a new gig running customer support at a snazzy up-and-coming startup. Congratulations! There's a ton of content out there about building a startup, but not a ton for...

We recently hired someone to head up Customer Support. It took 3 months, 808 applications and 18 interviews before we found a solid fit. Who knew hiring for customer support would be so tedious?!?! I...

“Overnight success” is a phrase people love to throw around. It’s the pipe dream every inexperienced entrepreneur hopes for and thinks will come to them. That same phrase has been tacked on to the...

A couple of weeks ago, after 11 months of work, I finally snagged Baremetrics.com for an entirely reasonable $616. Here’s how that played out.

One year ago today I was sitting in my office at home racking my brain trying to find some easier way to get the metrics I wanted for 2 SaaS companies I was running. Nothing I found fit the bill. So,...

Over the past year of building Baremetrics, something we've found to be critical of improving your metrics is having your entire team on board and focused on the same goals. The more your team can...

One of the hardest parts of running a business (especially a new one) is knowing if you're even starting to maybe possibly sort of kind of head in the right direction with your metrics. My LTV is...

It’s a really exciting day here at Baremetrics! I’m stoked to announce that General Catalyst has invested $500,000 in Baremetrics, as part of a new fund they’ve created for businesses on Stripe. What...

Since launching 10 months ago, Baremetrics has largely taken a high-level approach to your metrics, showing you a 40,000-foot view of how your business is doing financially. Today, we’re bringing...

Dave and Jared started Hubstaff nearly two years ago and have finally started getting some traction on revenue. They manage a team of over a dozen folks to help build their business and have...

A couple of years back, Tyler Tringas spotted a need while doing freelance work building tools for Shopify merchants. Many of his clients wanted a store locator on their site to show their customers...

July was a solid “heads down getting junk down” month for us. If we want to get geeky for a minute, we had over 200 code commits and added some 5,000 new lines of code. Yay vanity metrics! In...

Recently, I sent out a Net Promoter Score (NPS) survey to all Baremetrics users. I was hesitant at first but it quickly surfaced the areas where we were really excelling as well as areas we needed to...

A couple of months ago Baremetrics had an absurd amount of growth, adding $5,000 in new monthly recurring revenue (MRR) for a revenue increase of nearly

Everyone's got clever names for positions within their company, so why not jump on the bandwagon, right? We're hiring an Agent of Awesome here at

Having spent the better part of a decade building various businesses (B2B, B2C, e-commerce, digital goods, SaaS), I’ve found there are a number of

Pricing products is hard. It's one of the most difficult decisions you'll make when creating any type of product (SaaS or otherwise), as there's no "easy"

Hot on the heels of last week's Startup Chat, this week we talked about pricing, free plans and trials and had all sorts of fun. I tried hard to keep this

Today I ran a little experiment with doing a live Q&A (that I called "Startup Chat") with other entrepreneurs/startups. At any given time there were

So it's now been a week since we launched the Buffer/Baremetrics partnership where Buffer opened up their Baremetrics account for all the world to see.