Founders Journey

Find out what dunning management is, how it works, how to completely automate the dunning process to streamline client payment recovery.

Pricing is one of the most heavily debated topics in the SaaS world. Not just how much to charge, but what pricing model to go with. Do you charge per

Think about the time, energy and resources you put towards acquiring new customers. Now, how much time, energy and resources do you put towards increasing

Would you continue to pay for something every month that you don’t use? For most people, including your customers, the answer is no. Unless you’re talking

How are people getting to your website? Is your MRR trending up or down? What features do your most active customers use? What’s your free trial

Don't let your canceled SaaS customers slip away. Here's how to write an effective subscription cancellation email, including a free template you can use.

Contrary to what you might see in some case studies, MRR growth is not always linear. Through working with various SaaS companies, talking to founders and

The monthly recurring revenue (MRR) of my MarTech startup Friendly recently has exceeded $1,000 – just 94 days after its launch. But it took me more than

What’s the first thing you do after a customer cancels their account?If you answered “send a cancellation survey to find out why”, you win!Unfortunately,

Customers churn because they don’t want to use your product anymore, right?Well, not necessarily.There’s this “little” thing called involuntary churn

These winback email examples and templates can help you ensure that your current customers stay. Visit today to build a winback strategy that works!

If you screw up your customer’s experience early on in their subscription, it’s hard to convince them to keep paying month after month. And since SaaS and

Onboarding emails are make-or-break for SaaS companies looking to acquire customers long-term. These nine onboarding email templates can help you do just that.

If you run a SaaS business that hosts free trials, you'll be wanting to send out emails to promote that ASAP! Use one of our free trial email templates to kickstart conversions!

An onboarding welcome email helps set your new customer up for success. Learn how to write engaging welcome emails by checking out these seven simple tips.

Canny is a bootstrapped, remote-working, profitable team of seven. In the last month, we hit $800K in annual recurring revenue. A lot of how our

Dunning emails can help you recover the revenue you lose when customer payments fail. Learn how to write effective dunning emails with this set of examples.

To boost growth, start with retention.With saturated markets and well funded newbies popping up, competition is fierce. But retention is key to long

I’ve read a bunch of articles about cohort analysis. And to be honest, most of them are boring, unnecessarily technical and not actionable. You shouldn’t

Being a Subscription Video On Demand (SVoD) service, subscribers are the lifeblood of our business. And as we are still, very much, the new kid on the

In a technology driven world, where it feels like consumers are always looking for the next best service or software to jump ship to, reducing churn can

A churn analysis can help you understand which customers are churning, why they're doing so, and how to fix it. Learn how to calculate customer churn here.

I spent over a week talking to founders about how they reduce churn in their SaaS business. Here are the strategies they shared!

In 2018 we launched a product called Baremetrics Intros, which essentially helped companies and investors find each other based on their actual data

Why are customers canceling? How do you reduce churn? Use these strategies to become more indispensable, improve retention, and build a healthier business.